Returns & Exchanges

At NAVEE, we stand behind the quality of our electric mobility products and offer a 30-day return window for items in original condition. We aim to ensure your complete satisfaction with every ride, providing a seamless process for any necessary hardware returns or exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the serial number of your NAVEE device to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare for Shipping

  Securely pack the product in its original packaging, including all accessories, chargers, and manuals to ensure the item is protected during transit.

• 3.
  Dispatch the Package

  Affix the provided prepaid shipping label to the box and drop it off at the designated courier location, keeping a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition at our warehouse, your refund or exchange will be processed within 5 to 7 business days.